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If you choose to contact Amazon customer service by clicking Email, you’ll see this screen.Click Edit Items or Details to go back to the previous screen if you entered any information incorrectly.If you choose to contact Amazon customer service by clicking Chat, you’ll see this screen pop up.Click in the field marked “Name” and type in your name, click in the field marked “Email” and type in the email address that you use for your account, and then click in the field marked “How Can We Help You Today?Otherwise, click the drop-down menu labelled “Country” and select what country you’re calling from, click in the boxes marked “Your Number” and type in your phone number, and then click Call Me Now.
Regardless, click one to start the contact process.
The easiest way to contact Amazon’s customer service department is by using their toll-free phone number at 1-888-280-4331.
If you need the personal touch, feel free to call and speak to a representative. You may be prompted to log in (again) when you do this; you can click Skip Sign In to skip this step, but by logging in, they will have your information ready when you contact them.
As we said above, calling Amazon’s toll-free customer service number may be the fastest way to get in touch with the customer service department, but it’s definitely not the most efficient way.
By logging in and using the guided contact process, the customer service representative will have all the information they need about you to help fix your problem right in front of them when you get in touch.